Delivery Policy

At HaloIV, we are committed to providing efficient and reliable delivery services for your orders of medicines. Please review the following information regarding our delivery policy:

1. Shipping Methods and Times

We offer various shipping methods to accommodate your needs, including standard and expedited shipping options. Shipping times may vary depending on your location and the shipping method selected during checkout.

• Expedited Shipping: For fast delivery, expedited shipping options are available with delivery typically next business day after processing.

Please note that shipping times are estimates and may be affected by factors beyond our control, such as weather conditions or carrier delays.

2. Order Processing Time

Orders are typically processed and dispatched within 1-3 business days after payment confirmation. You will receive a confirmation email with tracking information once your order has been dispatched.

3. Shipping Costs

Shipping costs are calculated based on the weight of your order and the selected shipping method. You can view shipping costs during the checkout process before completing your purchase.

4. International Shipping

We offer international shipping to select countries. International shipping times and costs may vary depending on the destination and customs clearance procedures. Customers are responsible for any customs duties, taxes, or fees imposed by their country’s customs authorities.

5. Delivery Tracking

Once your order has been dispatched, you will receive a tracking number via email to track the delivery status of your package. You can track your order using the provided tracking number on our website or through the carrier’s website.

6. Shipping Address

Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or delivery issues. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

7. Delivery Exceptions

In rare cases, unforeseen circumstances such as natural disasters, accidents, or other events beyond our control may affect delivery times. We will make every effort to notify you of any delays and resolve any issues promptly.

Our couriers do their best to meet delivery times, but they are not guarnateed. If the courier is unable to deliver your parcel in the agreed timeframe, they will guarantee redelivery within 1-2 working days. This is a standard across the shipping industry and we’re unable to control this.

During periods of high demand, such as Black Friday, bank holidays or Christmas, please bear in mind that couriers are inundated with orders so you may wish to order in advance.

8. If you’re not in

We hold a healthcare medical account with our couriers. This means they’re legally unable to leave your parcel in a safe place, with a neighbour or at a drop off point. The courier has to delivery to the named recipient and get a signature. The courier will give you a time frame when they’re on the way and you can track your parcel online. If you’re not in, the courier may try again but contractually will attempt 1-2 times to deliver your order.

If delivery fails 1-2 times, the parcel will be returned to us. If you think this has happened to your parcel, please call us to repay and reorganise the delivery of your item. We’re must legally destroy returned medication which isn’t claimed for redelivery. If we don’t hear from you, we won’t arrange redelivery.

9. Contact Us

If you have any questions, concerns, or special requests regarding delivery, please contact our customer service team at info@haloiv.com. We are here to assist you and ensure a smooth delivery experience.

This Delivery Policy is subject to change without notice. Please refer to the latest version on our website for updates.

Last updated: May 1, 2024