Returns, Refunds, and Cancellations Policy

At HaloIV, we strive to ensure your satisfaction with our medicines. If for any reason you are not completely satisfied with your purchase, we offer returns, refunds, and cancellations under certain conditions, as outlined below:

1. Returns

All medication returned to us must be destroyed even if they were unopened and unused. For this reason, we cannot offer refunds for returned or unwanted medicines. Full refunds can only be offered on orders cancelled prior to dispatch.

If an order arrives damaged:

• Crushed box and some tablets or capsules have been pressed out of the blister packs
  • We will replace the damaged blister strips after sufficient evidence has been provided of the damaged product. Once the replacement has been approved the damaged strips must be disposed of at your local pharmacy.
• Cream/ointment tube is pierced or squeezed out in to the packaging
  • We will send a replacement product after sufficient evidence has been provided of the damaged product. Once the replacement has been approved the damaged tube(s) must be disposed of at your local pharmacy.
• Liquid/Solution bottle is leaking or smashed
  • We will send a replacement product after sufficient evidence has been provided of the damaged product. Once the replacement has been approved the damaged bottle(s) must be disposed of at your local pharmacy. Please be careful when handling broken glass.

If you order arrives opened or tampered with you must contact customer services as soon as possible. Do not use the products.

If you have not ordered a medicine and only ordered a general product then return is possible. The customer is responsible for any shipping costs incurred when returning the item. A full refund will be issued upon return of the undamaged non-medicine product.

If a refund is offered, the refund can only be issued to the original method of payment. A refund can take 5-10 working days to appear on your bank statement. Your statutory rights are not affected during this period.

2. Refunds

Refunds will be issued to the original payment method used for the purchase. Please allow 14 days for the refund to be processed and reflected in your account.

Refunds will be issued under the following circumstances:

• Returned products meet the conditions outlined in our Returns policy.
• Refunds may be subject to deductions for return shipping costs, unless the return is due to an error on our part.

3. Cancellations

You may cancel your order for a full refund before it has been processed and shipped. Once your order has been shipped, it cannot be canceled, but you may initiate a return according to our Returns policy.

To cancel an order, please contact our customer service team as soon as possible at info@haloiv.com with your order details.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at info@haloiv.com with photos of the damaged item and packaging. We will arrange for a replacement or refund as appropriate, and may request the return of the damaged item at our expense.

5. Contact Us

If you have any questions, concerns, or requests regarding our Returns, Refunds, and Cancellations Policy, please contact us at info@haloiv.com. Our customer service team is here to assist you and ensure your satisfaction.

This Returns, Refunds, and Cancellations Policy is subject to change without notice. Please refer to the latest version on our website for updates.

Last updated: 3rd May 2024